Shipping Info​​

We can only ship within the U.K (including Scotland, Wales & Northern Ireland)

​​OUR SHIPPING DAY IS ON A WEDNESDAY

We are unable to ship on the following dates...
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£10 shipping - ALL livestock including beetle larvae - includes free heatpack & extra styrofoam as needed in cold weather.
There are slower cheaper options JUST for eggs (phasmid & moth) and also for gifts.
If you checkout with the wrong shipping option you will get a refund NOT a delivery.

​​​Order cut off time is STRICTLY on a Tuesday at 10am - orders placed after that time will be shipped the following week.
- Orders are packed Tuesday afternoons when I book the parcel collection.
- I DO NOT have time to check emails more than once a day.

Our parcel collection day is on a WEDNESDAY - first thing in the morning.
(we are shielding a vulnerable family member & using a door to door service)
​
Your livestock delivery day will usually be on a THURSDAY​ - it is up to you to make sure someone will be there to sign for the box.

We do not ship live animals in extreme temperatures - if the weather is unusually hot or cold please be aware that we may delay shipping until it is safe to send them.

If you are making a purchase from us I would like to thank you for your support, all funds raised from selling our surplus livestock go straight back into heating & food costs for our animals which allows us to continue our hobby.
Our children wouldn't be able to raise & learn about so many different inverts without you.


Refunds - Please Read:

Sending any live animal is a risk that you, as the buyer, are prepared to take... I do my best to ensure they are packaged as securely as possible to make sure that they arrive as alive & healthy as they were when they left here.

​PLEASE ensure that if your parcel is to be left in a 'safe place' that is is not in direct sunlight all day!

I will refund inverts that are dead on arrival ONLY with photographic proof & ONLY if notified within 5hrs of delivery
- ALL our parcels are tracked & I am aware of when they arrive with you.

I do not sell wild caught snails so please do not ask!

If more than 1 animal dies during transit, please send me a clear photo with them all together
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- separate photos of individual animals are NOT acceptable.

If you are NOT at home on the day of delivery...

If your parcel is delayed because YOU were NOT at home and your parcel is set to be delivered or collected on a different day - I am NOT responsible and you will receive NO REFUNDS if there are any issues with livestock - you will be notified when your parcel is expected and it is up to YOU to be at home!


​I am NOT responsible for your snails being delayed in transit.

​I do NOT work for the postal service & I have NO control over postage delays.

All of our snails are sent well packaged with a food supply so try not to worry if they are delayed.