Shipping Info
We can only ship within the U.K at this time.
On a bank holiday Monday, all orders will be sent out on the Wednesday.
Non Shipping Dates 2023
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Postage & Packing Costs
£10 RMSD by 1pm next day - ALL livestock - NO exceptions.
This also includes isopods!
(Free heatpack & extra styrofoam as needed in cold weather)
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£2.50 Royal Mail tracked 48 - Eggs & Windchimes ONLY.
Phasmid eggs are sent in small tubes in an insulated flat box.
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If you checkout with the wrong shipping option you will get a refund NOT a delivery.
ORDER CUT OFF TIMES...
Order cut off time for the week is STRICTLY on a Tuesday at 10am - orders placed after that time will be shipped the following week.
- Orders are packed on Sunday or Tuesday afternoons when I book the parcel collection.
- I DO NOT have time to check emails more than once a day.
DELIVERY...
Our parcel collection days are MONDAY or WEDNESDAY - first thing in the morning.
Your livestock delivery day will be on a TUESDAY or THURSDAY by 1pm
and you will be notified which day your parcel is being delivered.
- it is up to YOU to make sure someone will be there to sign for the box.
If you are NOT at home for delivery that is down to YOU - there will be NO refunds for the loss of any livestock if your parcel has to be delivered on a different day because you were NOT there.
All of our phasmid eggs are sent as a large letter via Royal Mail Tracked 48 in mild weather.
(In unusually hot or cold weather I will send them via Tracked 24)
Egg Shipping is £2.50 per order
I do not use paper envelopes or 1st class postage on my eggs as I find that Royal Mail have 'lost' quite a lot of these in the last year or two so I use small test tubes inside a flat box lined with insulation foam - I find that Royal Mail are less likely to lose the small tracked boxes.
(In unusually hot or cold weather I will send them via Tracked 24)
Egg Shipping is £2.50 per order
I do not use paper envelopes or 1st class postage on my eggs as I find that Royal Mail have 'lost' quite a lot of these in the last year or two so I use small test tubes inside a flat box lined with insulation foam - I find that Royal Mail are less likely to lose the small tracked boxes.
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We do not ship live animals in extreme temperatures - if the weather is unusually hot or cold please be aware that we may delay shipping until it is safe to send them.
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If you are making a purchase from us I would like to thank you for your support, all funds raised from selling our surplus livestock go straight back into heating & food costs for our animals which allows us to continue our hobby.
Our children wouldn't be able to raise & learn about so many different inverts without you.
Refunds - Please Read:
Sending any live animal is a risk that you, as the buyer, are prepared to take... I do my best to ensure they are packaged as securely as possible to make sure that they arrive as alive & healthy as they were when they left here.
PLEASE ensure that if your parcel is to be left in a 'safe place' that is is not in direct sunlight all day!
I will refund inverts that are dead on arrival ONLY with photographic proof & ONLY if notified within 5hrs of delivery
- ALL our parcels are tracked & I am aware of when they arrive with you.
I do not sell wild caught snails so please do not ask!
If more than 1 animal dies during transit, please send me a clear photo with them all together
- separate photos of individual animals are NOT acceptable.