Shipping Info​​

We can only ship within the U.K (including Scotland, Wales & Northern Ireland)

NON-SHIPPING DATES:
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​* This section may change at short notice, so please check back before placing an order *

£10 shipping - includes free heatpack & extra styrofoam as needed in cold weather.
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Our shipping day is on a WEDNESDAY.
Your Delivery day will usually be on a THURSDAY​ - it is up to you to make sure someone will be there to sign for the box.

​Order cut off time is a Tuesday at 10am - orders placed after that time will be shipped the following week.
- Due to shielding our children I am using a door to door courier so I need time to book a parcel collection.

All of our small creatures are packaged in moss or leaf litter in a suitable plastic tub with a supply of long lasting food in case of any postal delays.

The small plastic tub is then packed inside a sturdy cardboard box with lots of insulation to protect them from being knocked about too much.

We also include free styrofoam & heatpacks in cold weather.

We do not ship live animals in extreme temperatures - if the weather is unusually hot or cold please be aware that we may delay shipping until it is safe to send them.


Refunds - Please Read:

Sending any live animal is a risk that you, as the buyer, are prepared to take... I do my best to ensure they are packaged as securely as possible to make sure that they arrive as alive & healthy as they were when they left here.

In all the 10 years of our indulging in our invert hobby, we have had less than 6 counts of inverts being DOA and one of those
was when the customers 'safe place' for the parcel to be left was in a conservatory in the middle of summer - I was unaware of this.

​PLEASE ensure that if your parcel is to be left in a 'safe place' that is is not in direct sunlight all day!

I will refund inverts that are dead on arrival ONLY with photographic proof & ONLY if notified within 24hrs of delivery
- ALL our parcels are tracked & I am aware of when they arrive with you.

I do not sell wild caught snails so please do not ask!

If more than 1 snail dies during transit, please send me a clear photo with them all together
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- separate photos of individual snails are NOT acceptable.


​I am NOT responsible for your snails being delayed in transit.

​I do NOT work for the postal service & I have NO control over postage delays.

All of our snails are sent well packaged with a food supply so try not to worry if they are delayed.