Shipping Info​​

We can only ship within the U.K 

​​OUR SHIPPING DAYS ARE ON A MONDAY or WEDNESDAY ONLY

£10 shipping - ALL livestock including beetle larvae - includes free heatpack & extra styrofoam as needed in cold weather.
There are slower, cheaper options JUST for eggs / caterpillars and also for gifts.
If you checkout with the wrong shipping option you will get a refund NOT a delivery.

​​​Order cut off time for the week is STRICTLY on a Tuesday at 10am - orders placed after that time will be shipped the following week.
- Orders are packed on Sunday or Tuesday afternoons when I book the parcel collection.
- I DO NOT have time to check emails more than once a day.

Our parcel collection days are MONDAY or WEDNESDAY - first thing in the morning.
(we are shielding a vulnerable family member & using a door to door service)
​
Your livestock delivery day will be on a TUESDAY or THURSDAY​ by 1pm
and you will be notified which day your parcel is being delivered.
​- it is up to you to make sure someone will be there to sign for the box.

If you are NOT at home for delivery that is down to YOU - not me and there will be NO refunds for the loss of any livestock.
​

We do not ship live animals in extreme temperatures - if the weather is unusually hot or cold please be aware that we may delay shipping until it is safe to send them.

If you are making a purchase from us I would like to thank you for your support, all funds raised from selling our surplus livestock go straight back into heating & food costs for our animals which allows us to continue our hobby.
Our children wouldn't be able to raise & learn about so many different inverts without you.


Refunds - Please Read:

Sending any live animal is a risk that you, as the buyer, are prepared to take... I do my best to ensure they are packaged as securely as possible to make sure that they arrive as alive & healthy as they were when they left here.

​PLEASE ensure that if your parcel is to be left in a 'safe place' that is is not in direct sunlight all day!

I will refund inverts that are dead on arrival ONLY with photographic proof & ONLY if notified within 5hrs of delivery
- ALL our parcels are tracked & I am aware of when they arrive with you.

I do not sell wild caught snails so please do not ask!

If more than 1 animal dies during transit, please send me a clear photo with them all together
​
- separate photos of individual animals are NOT acceptable.

If you are NOT at home on the day of delivery...

If your parcel is delayed because YOU were NOT at home and your parcel is rearranged for delivery on a different day ​I am NOT responsible and you will receive NO REFUNDS if there are any issues with livestock - you will be notified when your parcel is expected and it is up to YOU to be at home!


​I am NOT responsible for your snails being delayed in transit.

​I do NOT work for the postal service & I have NO control over postage delays.

All of our snails are sent well packaged with a food supply so try not to worry if they are delayed.