Shipping Info
Postage & Packing Costs
ALL Livestock - £10.00 RMSD by 1pm
Phasmid Eggs - £3.50 Tracked 48
ALL orders over £75.00 - FREE SHIPPING
If you checkout with the wrong shipping option you will get a refund NOT a delivery.
ORDER CUT OFF TIME
Order cut off time is on a Tuesday at 11am - orders received after that time will be sent the following week.
I do a last email check at 11am - after that it is too late to change or cancel your order.
I DO NOT have time to check emails more than once a day.
DELIVERY
Our parcel collection day is on a WEDNESDAY - first thing in the morning.
Your livestock delivery day will be on a THURSDAY by 1pm
- it is up to YOU to make sure someone will be there to sign for the box.
Refunds - Please Read:
Sending any live animal is a risk that you, as the buyer, are prepared to take... I do my best to ensure they are packaged as securely as possible to make sure that they arrive as alive & healthy as they were when they left here.
PLEASE ensure that if your parcel is to be left in a 'safe place' that it is not in direct sunlight all day!
I will refund inverts that are dead on arrival ONLY with photographic proof & ONLY if notified within 5hrs of delivery
- ALL our parcels are tracked & I am aware of when they arrive with you.
If more than 1 animal dies during transit, please send me a clear photo with them all together
- separate photos of individual animals are NOT acceptable.