Shipping Info

Next shipping date Wednesday 9th July *

ORDER CUT OFF TIME
Order cut off time is on a Tuesday at 11am - orders received after that time will be sent out on our next shipping day.

I do a last email check at 11am -  after that it is too late to change or cancel your order.
​I DO NOT have time to check emails more than once a day.

Postage & Packing Costs

ALL Livestock - £10.00 RMSD by 1pm
Dry Goods - £3.50 Tracked 48​

If you checkout with the wrong shipping option you will get a refund NOT a delivery.

DELIVERY
Our parcel collection day is on a WEDNESDAY - first thing in the morning.

Your livestock delivery day will be on a THURSDAY​ by 1pm
​- it is up to YOU to make sure someone will be there to sign for the box.

We do not ship live animals in extreme temperatures - if the weather is unusually hot or cold please be aware that we may delay shipping until it is safe to send them.

If you are making a purchase from us I would like to thank you for your support, all funds raised from selling our surplus livestock go straight back into heating & food costs for our animals which allows us to continue our hobby.

REFUNDS - PLEASE READ

Sending any live animal is a risk that you, as the buyer, are prepared to take... I do my best to ensure they are packaged as securely as possible to make sure that they arrive as alive & healthy as they were when they left here.

​PLEASE ensure that if your parcel is to be left in a 'safe place' that it is not in direct sunlight all day!

I will refund inverts that are dead on arrival ONLY with photographic proof & ONLY if notified within 5hrs of delivery
- ALL our parcels are tracked & I am aware of when they arrive with you.

If more than 1 animal dies during transit, please send me a clear photo with them all together
​- separate photos of individual animals are NOT acceptable.

If you are NOT at home on the day of delivery...

If your parcel is delayed because YOU were NOT at home and your parcel is rearranged for delivery on a different day, ​I am NOT responsible and you will receive NO REFUNDS if there are any issues with livestock - you will be notified when your parcel is expected and it is up to YOU to be at home!